Service BDC Representative / Rental Department Coordinator

Posted today

hw kia of west countyBallwin (MO)

Customer Service Representatives New Car Dealers

SENIORITY

Mid

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About the role

Service Bdc Representative / Rental Department Coordinator Are you passionate about customer service, thrive in a fast-paced environment, and want to be part of a record-breaking team? We're looking for a highly motivated individual to join our Service Department. The Nation's Hottest Kia Franchise While Kia sales are up just 7% nationally, our dealership has achieved an incredible 30% increase, making us one of the fastest-growing Kia dealerships in the country. Record-Breaking Performance We're on pace for another historic year, and our service department is growing right alongside our sales success. Career Growth Opportunities As our dealership continues to expand, we're investing in talented people who want more than a jobthey want a career. You will be the first point of contact for many of our service customers, helping create an exceptional ownership experience while supporting the daily operations of our service department and rental.

Key Responsibilities include:

Schedule and confirm service appointments
Handle inbound and outbound customer calls, texts, and emails
Follow up with customers regarding maintenance recommendations and declined services
Assist with customer retention and service marketing campaigns
Coordinate rental vehicle reservations, check-outs, and returns
Communicate with service advisors to ensure seamless customer experiences
Monitor and manage transportation needs for service customers
Maintain accurate customer and rental records
Help drive service department growth through consistent customer follow-upWhat we are looking for:
Exceptional customer service and communication skills
Strong phone presence and appointment-setting abilities
Highly organized and detail-oriented
Ability to multitask in a fast-paced service environment
Positive attitude and team-first mentality
Automotive service experience preferred but not required
Experience in BDC, customer service, hospitality, or call center environments is a plus

What we offer:

Competitive compensation
Medical, dental, and vision insurance 401(k) retirement plan
Paid time off
Ongoing training and professional development
Advancement opportunities within a growing organization
Supportive team culture
Comprehensive benefits package designed to help secure your future

Help drive the success of one of America's fastest-growing Kia dealerships. If you're ready to make an impact, provide world-class customer service, and grow your career with a winning team, we want to hear from you. Apply today and become a key part of our high-performing Service Department! HW Kia of West County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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