Customer Service Representative

Posted 8 days ago

brightspring health servicesLouisville (KY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$15.00 - $18.00 per hour

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About the role

Job TitleBrightSpring Health Services

Overview: Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!

Responsibilities:

Must be able to work evenings and on call
Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving
Identify from a social/physical needs aspect the situation and needs of the individual
Provide customers with product and service information; obtain customer information, and customer leads
Facilitating outbound calls to connect callers with proper Company resources and Company branches
Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale
Researching care related solutions for customers
Identify and escalate priority issues
Documenting all interactions and following up on customer needs
Complete call logs and call reports
Provide leadership/ coaching to Customer Service Center Representatives
Review Respect & Care Service Center calls for quality check and feedback
Provide detailed reporting to leadership as requested
Other duties as assigned

Qualifications:

Outstanding verbal and written communication skills and etiquette via phone and email
Professional Customer Service skills with basic sales, building rapport, and problem solving experience
High energy, good memory, and able to multitask effectively
Structured organizational skills
Ability to adapt and prioritize in a fast paced, dynamic work environment
Computer skills including working in Word, Excel, and databases
Good listening skills and attention to detail
Detail oriented, able to successfully manage multiple projects
Available to work varying shifts as needed
About Our Line of Business

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. Salary RangeUSD $15.00 - $18.00 / Hour

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