Medical Secretary/Medical Assistant Job at GREAT LAKES NEUROSURGICAL ASSOCIATES in Grand Rapids

Position Summary: Schedules patients for Office visits, procedures and surgery. Manages physician schedules as needed. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

Reports To: Primary Physician / Office Manager

Principle Duties and Responsibilities: 1. Schedules imaging, testing and Office Visits, follow-up appointments as designated by physicians according to established policies and procedures.2. Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.3. Works with the nurse to make arrangements for surgical assistants, special equipment, and surgical materials.4. Schedule diagnostic therapy and other treatments as requested.5. Obtain authorization for appointments and testing from patient’s insurance company.6. Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.7. Obtain accurate information from patients and ensure all registration forms are complete.8. Input Patient/Insurance data into practice Management system.9. Rotate to the Front Desk as needed. Greets patients and checks them into the system. Brings patients back if needed.10. Rotate to rooming patients and prepares them for physician examination. Screens patients for appropriate information.11. Completes intake process, Assesses patient's general condition and takes vital signs and weight.12. Fit DME Bracing when necessary13. Maintain files and patient records in a confidential manner.14. Perform other related duties as directed or assigned.

Education: Medical Assistant Certificate

Experience: Minimum of two years of administrative assistant experience in a medical office, including experience with insurance preauthorization.

Performance Requirements: Knowledge:1. Knowledge of clinic policies and procedures.2. Knowledge of medical terminology and insurance practices.3. Knowledge of computer programs and applications.4. Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.5. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.6. Knowledge of CPT and ICD-10 coding.

Skills: 1. Skill in operating office equipment2. Skill in handling paperwork/filing adequately.3. Skill in handling incoming phone calls and triaging appropriately.4. Skill in written and verbal communication.5. Skill in gathering, interpreting, and reporting insurance information.6. Skill in trouble-shooting insurance issues and resolving appropriately. Abilities:1. Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.2. Ability to work effectively as a team member with physicians and other staff.3. Ability to sort and file materials correctly by alphabetic or numeric systems.4. Ability to interpret and understand insurance benefits and reimbursement.5. Ability to flexibly respond to changing demands.6. Ability to organize and prioritize tasks effectively.7. Ability to communicate clearly.8. Ability to work with little supervision.9. Ability to establish and maintain effective working relationships with patients, employees, and the public. Physical/Mental Demands: Varied activities including standing, walking, reaching, bending and lifting. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Must be able to use a variety of office equipment. Occasionally lifting and carrying files up to 50 pounds. May require working under stressful conditions.