Call Center - Customer Support
fred loya insuranceEl Paso (TX)
About the role
Description:
Call Center Representative - Claims Support Assist customers with starting new accident claims Provide professional, friendly service on every call Answer questions about estimates and next steps Offer available inspection options Enter information quickly and accurately using multiple systems Support the team with additional tasks as needed What We're Looking For Strong typing and computer skills Ability to thrive in a fast-paced environment Clear, professional communication
Requirements
Requirements & Qualifications:
Computer literate (basic to intermediate skills) Strong typing and data-entry ability Bilingual (English/Spanish) preferred Excellent verbal communication; professional, assertive, and customer-focused Able to thrive in a fast-paced, high-volume environment Consistent record of strong performance and reliability Ability to follow established procedures accurately Flexible schedule and reliable transportation Dependable in adhering to assigned work schedules Previous customer service experience preferred High School Diploma required
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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