Dispatcher
partners personnel managementWhittier (CA)
About the role
Summary:
The Dispatcher is responsible for the real-time tracking, coordination, and oversight of in-house delivery drivers. This position plays a critical role in ensuring timely and efficient delivery and pick-up operations, maintaining communication with stakeholders, and managing resources efficiently to uphold the highest standards of customer service.
Essential Job Functions:
Real-time Tracking: Use Descartes OnDemand system to monitor the location and performance of delivery drivers in real-time. Exception Management: Promptly address logged Exceptions and Deviations, verifying details with Drivers as exceptions are noted. Post-Route Checks: Validate the presence of exception-logged materials, rejected materials, RMA returned items, and picked-up PO materials as Drivers complete their routes. Delivery Oversight: Ensure timely deliveries and pick-ups in line with management goals and expectations. Route Management: Efficiently assign pick-up stops, aiming to optimize resources, reduce overtime, and boost performance. Stakeholder Communication: Provide timely updates to internal and external parties regarding delivery ETAs and sequences. Software Management: Ensure drivers correctly utilize company-issued software, including Descartes MobileLink and UKG timecard.
- Perform other duties assigned.
- Work mandatory overtime as needed SantafespringsBranchCA
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