Specialist, Client Management

Posted yesterday

publicis groupe holdings bvChicago (IL)

Market Research Analysts and Marketing Specialists Advertising Agencies

SENIORITY

Senior

SALARY

$70,000 - $80,000 per year

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About the role

Company description: Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy. Through our platform Captiv8, the industry's #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide. Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in. At Influential, you'll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You'll build, grow, and make an impact alongside top talent, leading brands, and the world's most influential creators. Ready to join us?

Overview: Influential is looking for an experienced Specialist, Client Management. The ideal candidate will learn how we execute campaigns, working closely with our Client and Campaign Management teams to ensure scope, timelines, and processes are met. We're looking for team members who are eager to learn and ready to dive headfirst into all things Influential. The ideal candidate can handle multiple competing tasks on a daily basis, have previous agency account management experience, and is genuinely excited about our industry.

Responsibilities:

Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
Participating in client campaign kick-off calls to outline influencer selection and execution details
Navigating campaign roadblocks and challenges by providing actionable solutions
Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
Staying on top of the workflow and completion of tasks in our project management platform
Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
Educating sales and clients on Influential's core offerings, current industry trends and technologies
Developing and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
Managing the monthly billing reconciliation process with finance
Mentoring junior team members and sharing learnings across the Account Management discipline

Qualifications:

3+ years of experience working in an influencer marketing, digital media, or advertising environment
Strong organizational skills with the ability to handle multiple clients and priorities with discretion
Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
Comfortable working in a startup environment, creating organization and processes where none may already exist
Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)
Up-to-date on the latest trends and innovations in the social realm
Bachelor's degree or equivalent experience
A passion for all things social media

Additional information: Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $70,000.00 - USD $80,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/15/2026.

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