Customer Service Field Representative
amtracorpKenosha (WI)
About the role
Job Opportunity Are you passionate about delivering excellent service and building lasting customer relationships? EPSI is looking for a motivated person to support our customers across Wisconsin, Illinois, Iowa, and Minnesota. In this role, you'll maintain customer inventories, process orders, resolve inquiries, and provide ongoing support while representing our company on the road. Position compensation includes base pay, monthly commission, and quarterly bonuses!
Duties and Responsibilities:
Conduct scheduled physical inventories for existing customers and obtain purchase orders to maintain optimal stock levels.
Organize, label, and cycle inventory in customer storage areas.
Respond to questions about products, pricing, availability, and product use within your authority and knowledge.
Process incoming orders for your territory, up-selling when possible, and notifying the territory representative of key activities.
Work closely with outside sales representatives to understand customer needs and prepare samples as needed.
Investigate and help resolve product claims and complaints, recommending corrective actions as appropriate.
Prepare and submit regular activity, sales volume, and expense reports.
Minimum Qualifications:
- High school diploma required; associate's degree preferred.
- Minimum two years of related experience and/or training.
- Strong organizational and communication skills.
- Proficiency in office equipment and software (word processing, spreadsheets, database applications).Ability to read, analyze, and interpret general business documents.
- Willingness and ability to travel extensively within the designated region.
- Benefits & Rewards
- Increases based on performance at 90-day, 6-month, and 12-month milestones
- Tenure-based rewards focused on wellness and experiences6 Paid Time Off days annually; vacation time increases with tenure
- Paid service days for volunteering
- Comprehensive health, vision, and dental insurance
- Health Savings Account with company contributions$25,000 company-paid life insurance policy
- Voluntary insurance options (Short/Long Term Disability, Accident, Hospital Indemnity, Additional Life & AD&D)
- Employee Assistance Program 401(k) with generous company match
- Continuing education programs for career development
- Build-out bonus eligibility
- And more!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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