Director of Customer Success
covarianceaiNew York (NY)
$150,000 per year
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Posted 2 days ago
covarianceaiNew York (NY)
SENIORITY
Manager
SALARY
$150,000 per year
About the role
Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of theentire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results. We built the largest panel of anonymized, third-party consumer behavior data in the United StatesWe serve F500 & mid-market retail, restaurants, grocery, DTC, subscription, and more Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch Role
Covariance is hiring a Director of Customer Success to be a trusted advisor to the world's largest brands after they sign. You'll partner with CMOs and VPs of Marketing, Media, Loyalty, and Analytics to put our AI-powered competitive & audience intelligence platform to work on their biggest growth questions. You'll help every customer see the value, grow with us, and renew.
Responsibilities:
Success plans:define success with each customer, covering their goals, the metrics that prove value, and the path to renewal and expansion.
Business reviews:lead regular reviews with customer executives that show the value they're getting and set the next priorities.
Trusted advisor:be each customer's go-to partner, building relationships across their marketing, analytics, and leadership teams.
Trials:set success criteria at signature and lead the readout that turns trials into subscriptions.
Platform expert:use the platform yourself to answer customer questions, find new ways to apply our data to their business, and turn wins into case studies.
Growth and renewals:own renewal for your accounts, grow adoption, and spot opportunities to expand.
Voice of the customer:bring what you hear from customers to Product to help shape the roadmap.
Playbook:build the business review cadence, scorecards, and renewal process as we scale.
Qualifications
Experience:
8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
Industry:
you've worked with retailers, restaurants, or other consumer brands with physical stores, and you know how their marketing, loyalty, and finance teams make decisions. Data fluency:you're hands-on with data, run complex analyses yourself, and tell clear stories from data. Executive presence:you're a trusted partner to CMOs and VPs, and you turn analysis into recommendations they act on. Adtech and martech:you know how audiences, identity, ad platforms, and measurement fit together. AI tools:you use AI every day to analyze, draft, and prepare, so you can do more for every customer. Location
Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion. The salary range for this position is $150,000 - $200,000 base + bonus + equity compensation (options)401k with match Unlimited PTO + 13 company holidays Daily Grubhub lunch stipend
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