ITSM Process Consultant ITIL Expert (Hybrid, Flexible Hours)

Posted 4 days ago

persistent systems new yorkChicago (IL)

Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Lead

About the role

Persistent Systems Limited is seeking an ITSM Process Consultant to design, assess, and optimize ITSM processes aligned with ITIL, incident/problem/change management, and governance standards. You will translate business needs into practical ITSM workflows, collaborate with IT leadership and stakeholders, and drive continuous improvement across core ITSM areas. The role supports a hybrid work model in Bridgewater, NJ or Dallas, TX and emphasizes governance, metrics, and training. #J-18808-Ljbffr

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