Front Desk Administration
canine new englandWalpole (MA)
About the role
Job Description
Benefits:
Flexible schedule Employee discounts Benefits/Perks Flexible Scheduling Competitive Compensation Fun Working Environment Interact with a variety of canine therapy dogs & performance sport dogs Job Summary Are you an experienced pet lover with strong customer service skills? If so, we’d like to hear from you! We are seeking an outgoing and organized individual for a Front Desk Administrator position at our busy clinic/training facility. As the Front Desk Administrator, you will be the first point of contact for our customers. You will greet clients and check in patients/students, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place. We offer our clients physical therapy, fitness, hydrotherapy, in addition to our full performance sports programs including agility, dock diving, flyball, & nosework. We also provide all levels of classes from puppy to performance foundation skills. We are open 7 days a week, and weekend shifts are required for this position.
Responsibilities:
- Greet owners/clients/students as they arrive
- Check-in all clients for their appointments
- Collect and confirm pet and owner information
- Answer phones & respond to emails
- Schedule, confirm, and cancel appointments (MindBody software)
- Process payments - therapy visits, facility rentals, group classes & private lessons
- Other administrative & facility duties, as assigned
Qualifications:
- Excellent customer service skills & strong multitasking skills
- Effective communication with clients and coworkers
- Comfortable working with pet dogs, limited mobility dogs & performance dogs
- Proficient in Microsoft Office, scheduling software, and other technology
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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