Customer Service Supervisor

Posted 2 days ago

virtual vocationsDenver (CO)

First-Line Supervisors of Personal Service WorkersAll Other Insurance Related Activities

SENIORITY

Mid

About the role

To ensure the highest level of service for clients, the fully remote Customer Service Supervisor will coach and develop customer service representatives while managing performance to meet and exceed client expectations. Key responsibilities Coach and develop team members to achieve account-specific and organizational performance metrics Monitor employee performance using coaching tools and performance dashboards based on key performance indicators Handle escalated customer calls and promote teamwork and cooperative efforts within the team Required qualifications High School Diploma or equivalent required; Associate's or Bachelor's degree preferred Minimum of 1 year of experience in customer service or call center, including at least 12 months in a supervisory role Proficiency with technology, including computers and software applications Experience in the healthcare industry is preferred Ability to drive team efficiency and productivity through effective metric management

Before you apply

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A number in mind

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Your notice period

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