Field Technical Support Rep - Plano

Posted yesterday

staffingPlano (TX)

Telecommunications Equipment Installers and Repairers, Except Line Installers Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Junior

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About the role

Field Technical Support RepProvides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on shared workspace hardware/software and equipment.

Education: High School or equivalent.

Experience: 7+ years. Supports Shared Workspace environment in and around the AT&T Dallas HQ facility. This includes Targus docking stations, PCs, peripherals, Conference room equipment (phones, Polycom units, telepresence units, large displays, etc.). Candidate must be able to work in a fast paced, executive-rich environment. Strong Interpersonal skills are required as are attention to detail, organization, procedure following, documentation, team work and flexible technical skills. Prior experience with ticketing systems is preferred. Ability to work under SLAs and juggle priorities also helpful.

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