Call Center Representative
Posted today
thornton groomsFarmington (MI)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
Job DescriptionJob DescriptionCustomer Service RepresentativeAre you friendly, fast-paced, and passionate about creating a great customer experience? We're looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.Big TaskProvide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team's scheduling success.What You'll DoHandle inbound calls, outbound calls, chats, and online leadsBook appointments efficiently using the 3-day boardDeliver consistent service using the Six Steps of a CallSupport Home Care Club members with scheduling and renewalsComplete follow-up calls and administrative tasks as neededKPIsRaw inbound call booking rate of 37%+Average handle time between 3–4.5 minutesQuality score of 80%+Minimum of 35 inbound touches per dayCore ValuesLove. Team. Professionalism. Today.Mission StatementTo be ever building the professionalism, integrity, and honor of the trades.What You Bring2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.Company DescriptionThornton & Grooms is Trusted and guaranteed. We've been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round.https://thorntonandgrooms.com/Company DescriptionThornton & Grooms is Trusted and guaranteed. We've been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round. \r\n\r\nhttps://thorntonandgrooms.com/
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