Director of Operations (Texas)

Director of OperationsWestern Veterinary Partners is seeking a Director of Operations (DO) to lead a portfolio of veterinary hospitals. The ideal candidate for this role is someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting. Our ideal candidate is a strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.This role will be supporting locations across the Dallas / Fort Worth market. In partnership with the Vice President of Operations and Senior Director of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The Director of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 10 - 14 general practice veterinary hospitals.Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.Job ResponsibilitiesLeadership and CultureDevelop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growthAchieve results through influence and partnership versus through authority or directivesMaintain regular communication with doctors and office staff to review practice trends and performance objectivesChampion WVP's culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic missionProvide oversight and support to practice level managers and administrative staff, as well as regional managersInstill a sense of accountability and service excellence with our teams at all levelsIdentify opportunities to improve and maintain site-level employee engagementFacilitate connections and community among individuals and hospitals within markets and the regionDevelop collaborative and productive relationships across the organizationContribute to growth and innovation across WVP by supporting other geographies and organization-wide initiativesFinancial and Business ObjectivesUnderstand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvementSet, manage and exceed WVP's financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the companyProvide overall P&L management for the business, along with a vision for near and long-term value creationPartner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plansEmploy structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growthPrioritize areas of focus based on impact and urgency; help team do the sameGrowth and StrategyAssist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing businessPartner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacityPartner with hospitals to manage DVM capacity, identify and schedule relief, and plan for successionNurture and elevate innovation and growth ideas to build tangible, scalable programsDevelop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growthForecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levelsRequired CriteriaMust reside in Northern CA or Oregon and be open to travel across the state – 70% of the time5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plusAbility to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and TableauP&L responsibility and experience with budget management, personnel management, and team buildingStrong active listening and written and verbal communication skills; Executive presenceAbility to implement processes in collaboration with the VP of Operations to ensure company objectives are metHighly organized and detail-oriented work ethicAbility to work collaboratively with all team members, both at the practice level and at the corporate levelSelf-directed and able to work independentlyBachelor's degree required, master's degree (MBA) highly preferredWillingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activitiesThe Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. The compensation for this opportunity is $140,000.00 - $160,000.00 year + annual bonus. You will be provided more detailed information about compensation and benefits for your specific location. Where required under applicable law, WVP provides eligible employees with paid sick leave, health emergency leave, and similar benefits programs, all in accordance with the requirements of state and local law depending on the location of the practice you support.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic. Hiring decisions will be based on merit, qualifications and business needs.