After Sales Service Domain Consultant
tephraDetroit (MI)
About the role
Description
Job Description:
- 10-15+ years' experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing
- Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM,, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration.
- Consulting and deployment of service / aftermarket management solutions.
- Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements. A strong understanding of Business Process Modeling is required.
- Contribute and collaborate with team that implements the solution.
- 70-80% Client Interaction and 30-20% Internal assets
- Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics, JDA , SAP SPM, Oracle etc.) by giving the domain inputs to IT teams.
- Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
Responsibilities:
- Consulting - defining strategy, roadmap, business capabilities, requirements and working with team in implementation.
- Identify opportunities through business connects with clients and relationships in TCS ecosystem
- Lead RFP responses and contribute
- Track emerging business models and trends for its applicability in manufacturing.
- Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles
- Prepare assets for practice
- Experience in outcome centric models Qualifications:
- Graduate/Postgraduate in Engineering or Sciences
- Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing.
- Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
- Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc
- Publication of articles in forums
- 10-15 years of experience LI-MG2
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