Field Support

Location: Memphis, TN (Onsite) - Need only local candidates

Duration: Contract

Responsibilities: Serve as the primary IT contact for escalated Technical Services support Support network and infrastructure teams with troubleshooting and projects Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support Work with MLL personnel to identify issues and define future state requirements Coordinate application support for incidents and service requests in the plant Act as the single point of contact and project lead for complex service requests and local projects Monitor service levels and support the health of Technical Services including network reliability availability and capacity Work with MLL stakeholders including execution systems teams plant engineers and technicians Assist with site asset planning deployment and decommissioning Coordinate end user support and service desk activities Coordinate application installations and ensure proper operation Liaise with network vendors on equipment repair and maintenance Provide initial troubleshooting for applications and coordinate escalation through resolution Support and coordinate site technical change control activities Qualifications Skills 5 years of experience in site IT support and incident management Proficiency in ITIL processes and service asset management GxP knowledge preferred Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security Ability to work independently and provide off-hours support Strong multitasking coordination and organizational skills Preferred additional Skills Experience supporting IT infrastructure in a manufacturing plant environment Knowledge of SCADA MES and Kepware is a plus Ability to coordinate effectively across teams and departments Familiarity with general project management principles Knowledge of multiple Windows operating systems and databases