Piper Companies is seeking a Customer Service Representative to support a fast-growing, technology-driven organization within the insurance and financial services industry. The Customer Service Representative role is ideal for an energetic and detail-oriented professional focused on delivering exceptional client experiences while supporting annuity and life insurance products. Must be Local to Durham, NCResponsibilities of the Customer Service Representative: Manage all client correspondence related to service inquiries and claims via phone, email, chat, and text while maintaining professionalism. Respond promptly and efficiently to client needs, ensuring all requests are handled through resolution with minimal escalation. Process service requests including withdrawals, surrenders, ownership updates, and beneficiary changes. Explain contract benefits and provide detailed information regarding products and transaction processes. Build and maintain strong client relationships, working to retain business when clients are considering alternative providers. Maintain accurate and up-to-date knowledge of all products, procedures, and business rules. Provide technical support to clients utilizing digital platforms and online account tools. Collaborate with team members and leadership to ensure consistent, high-quality service delivery. Promote digital solutions and act as a change agent in enhancing client experience processes. Communicate developments and escalations effectively with management and support special projects as needed. Qualifications of the Customer Service Representative: Bachelor’s degree and/or relevant customer service or call center experience. Strong written and verbal communication skills with the ability to explain complex information clearly. Demonstrated ability to multitask, including passing call simulation testing requirements. Experience working in a fast-paced, team-oriented environment with a positive and adaptable attitude. Intermediate proficiency with Microsoft Office Suite and general computer systems. Strong organizational skills with attention to detail and accuracy. Dependability and reliability with adherence to structured schedules. Compensation for the Customer Service Representative includes:
Salary range: $20hr - $23hrLong-term incentive plan eligibility
Comprehensive benefits package including medical, dental, vision, and additional coverage Full-time opportunity with a hybrid schedule (onsite 3 days per week) This job opens for applications on 09/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.
