Sales Customer Service Representative

Sales Customer Service Representative Part-Time, 2030 hours/week Schedule to be determined based on business needs Optimax is experiencing exciting growth and expanding our team! We are seeking a Sales Customer Service Representative. Whether you are starting your career or looking for a new challenge, we offer a dynamic work environment, opportunities for advancement, and the chance to contribute to creating cutting-edge optics for a wide range of industries. Apply now and start your career journey with Optimax! A unique corporate culture combined with a dynamic work environment Optimax has lenses throughout the Universe! We build the optics behind the latest breakthrough technologies in aerospace, defense, and consumer electronics, leveraging our optics manufacturing technology for programs that benefit humankind and projects that defend our freedom. Our unique corporate culture of teamwork, innovation, and agility provides a dynamic work environment. We are looking for individuals that are committed to lifelong learning and creating value through their hard work. Job Summary and Essential Job Duties The Customer Service Representative helps customers know what to expect by providing timely, accurate information about existing orders. This role works across Sales, Production Planning and Capacity (PPC), production teams, and customers to track order progress, confirm information, and communicate status updates for orders not assigned to a Program or Project Manager. Success requires knowing how to find and verify reliable information, when to communicate proactively, and when to involve the appropriate team rather than make an unverified commitment or decision outside the role's responsibility. The Sales Customer Service Representative will: Track customer orders from release through shipment using applicable systems. Provide proactive and responsive customer updates on order status, expected completion or shipment dates, and tracking information. Prepare and maintain customer open-order reports as needed. Collaborate with internal teams to confirm accurate production status. Follow customer questions through resolution and involve the appropriate team when decisions or commitments fall outside the role's responsibility. Maintain accurate records of customer communications and order status information. Protect confidential information and adapt to changing priorities while maintaining accuracy, responsiveness, and professional communication.