Customer Operations Analyst
sellers hubLos Angeles (CA)
About the role
Customer Operations Analyst Our client is a Y Combinator-backed logistics technology company automating complex freight transactions for shippers. Founded in 2018, Series A funded ($15M raised), with a tight team of about 35 based in Los Angeles and thousands of daily active users on the platform. International, inclusive culture in full growth phase.
The Role:
The Customer Operations Analyst runs the back-end audit operations for client accounts, at the forefront of making sure clients receive accurate and timely freight audits. A real growth seat: career paths from here lead toward Customer Success, Product Management, or Operations Leadership.
What You Will Do:
Oversee the day-to-day audit process for client freight invoices across specific books of business.
Watch the data and the KPIs; keep the audit and dispute process running and as automated as possible.
Manage vendor onboarding, EDI integration, standard operating procedures, and customization.
Support clients by managing disputes, claims, and billing exceptions.
Collaborate cross-functionally with Customer Success, Product, and Engineering.
Ensure everything sold to the client is being executed and delivered.
What We Are Looking For1 to 2 years of international logistics experience (ocean and drayage exposure ideal; you will work primarily with vendors). Freight forwarding background is a strong fit.
Problem solvers with an entrepreneurial mindset.
Strong analytical capabilities for data collection and analysis.
Technology proficiency and a passion for using tools to improve processes.
Excellent written and verbal communication.
Hustle, enthusiasm, figure-it-out factor: someone who moves fast and wants startup culture.
Nice to Have: D&D audit and accounts payable experience. EDI integration background.
Location: Los Angeles, in person. Meaningful training and ramp-up with the team.
Benefits: Medical benefits, unlimited PTO, flexible work environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this