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David Careers

Head of Service & Account Management

Posted 2 days ago

superkey insuranceBismarck (ND)
First-Line Supervisors of Personal Service WorkersAll Other Insurance Related Activities

SENIORITY

Manager

SALARY

$70,000 to $180,000

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About the role

Charlotte, NC (Hybrid) | Full-time SuperKey is an AI-native P&C brokerage focused exclusively on community association master policies. We serve 3,000+ associations across 12 states with licenses in 48+ states. We're growing fast, and we need someone to build the service organization that scales with us.
The role: You'll lay the foundation for how SuperKey services its book: the team, the playbooks, the escalation paths, the metrics, and the tooling. We have working processes today, but nothing is sacred. You'll pressure-test how renewals, endorsements, COI delivery, claims advocacy, and board communication get done, improve what works, replace what doesn't, and then hire and lead the team that runs it. You'll work directly with the founders and our CTO to shape how AI fits into the service workflow. What you'll own
  • Build and lead the service and account management team from the ground up
  • Design service standards and workflows for renewals, mid-term changes, and claims
  • Own retention and the customer experience for our associations and AMC partners
  • Define the metrics that tell us whether service is working, and report on them
  • Partner with product and engineering to replace manual work with systems
What we're looking for:
  • Active P&C license (required)
  • 5+ years in commercial lines service or account management, agency or brokerage side
  • A track record of driving change and building processes where none existed
  • Entrepreneurial mindset: you'd rather build it than wait for it
  • Community association or habitational experience is a strong plus CompensationWe're building a service and account management team with roles ranging from $70,000 to $180,000 depending on level and experience, plus 401(k) and health benefits. This head-of role sits at the upper end of that range.

Before you apply

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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