Lead, Guest Experience Ticket Booth

Lead, Guest Experience Ticket BoothThe Dallas Arboretum is looking for an energetic, people-first Lead, Guest Experience Ticket Booth professional to help bring our guest experience to life! In this role, you'll lead a dynamic team at the front lines, ensuring every guest interaction (whether at the ticket booth or over the phone) is welcoming, smooth, and memorable.If you love working with people, thrive in a fast-paced environment, and enjoy leading by example, this is your opportunity to grow your career in an inspiring, outdoor setting. This is a regular, full-time position.What We're Looking For:A natural leader with a passion for customer serviceStrong communication and interpersonal skillsAbility to stay calm, professional, and solution-focused in high-traffic environmentsFlexible, adaptable, and ready to jump in wherever neededPrevious experience in guest services, hospitality, or retail leadership preferredWhy You'll Love Working HereWork in a beautiful, garden setting every dayBe part of a mission-driven organization that brings joy to thousands of guestsJoin a supportive, team-oriented cultureOpportunity to grow your leadership skillsEssential duties include but are not limited to:Lead & InspireGuide, coach, and support team members in daily operationsFoster a positive, high-energy, and collaborative team environmentDeliver Exceptional Guest ExperiencesGreet and assist guests with warmth and professionalism (in person and over the phone)Help guests book tickets and navigate their visit with easeAnswer questions about the garden, events, and offeringsBe the Go-To Problem SolverServe as the first point of contact for resolving guest concerns with empathy and professionalismDe-escalate situations and turn challenges into positive experiencesSupport Efficient OperationsEnsure team adherence to Dallas Arboretum policies and service standardsAssist with basic cash handling and ticketing processesStep in wherever needed across Guest Experience department to keep things running smoothlyRequirementsSkills and qualifications· High school graduate or G.E.D.· Customer service experience required.· Excellent verbal and written communication skills.· Computer experience required (Microsoft Office products).· Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.· Ability to work rotating shifts, including weekends and seasonal evening hours.· Ability to pass all pre-employment requirements including a background check and drug testTo help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401K, and Paid Time Off (PTO).The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.