Office Manager

Status: Full time team member Relevant Work Experience: 3-5 years minimum Education: Bachelor's Degree preferred Location: Norwalk, Ohio Job Category: Management Career Level: Experienced Compensation: Salary commensurate with experience. Includes Paid Health Insurance, 5-Weeks' Vacation and Bonus. Brief Summary Summit Motorsports Park is a 'Bader Family' owned and operated freshly renovated 300-acre entertainment complex specializing in presenting family orientated motorsports entertainment. Open April thru October, SMP hosts nearly 60 events annually and is coming off one of the best years in its 61-year history. Marquee events include the Night Under Fire and the Summit Racing Equipment NHRA Nationals. Summit Motorsports Park is the industry leader in motorsports entertainment. Note: You will work many weekends during the race season. Responsibilities Meet and greet clients, vendors and visitors Answer telephones and transfer to appropriate team member Oversee all aspects of general office coordination Organize and oversee all aspects of office housekeeping Maintain confidentiality in all aspects of client, staff and agency information Open, sort and distribute incoming correspondence, including mail, faxes and e-mail Oversee all aspects of ticketing software (www.tix.com) including maintenance, reporting and ticket fulfillment Operate UPS software for all outbound packages Sign for and distribute UPS/FedEx or similarly delivered packages Prepare responses to correspondence containing routine inquiries Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing File and retrieve organizational documents, records and reports Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping Create and modify documents such as invoices, reports, memos, and letters using Microsoft Office, Publisher and other database programs. Maintain database using best practices Set up and coordinate meetings and conferences Research, price and purchase office furniture, equipment and supplies Support staff in assigned project-based work May supervise support personnel Assist with overall maintenance of the organization and its offices Oversee all aspects of guest services including answering questions, ticket fulfillment and participant payouts Required Skills/Experience Candidate must be a team player, self-starter, assertive and professional Must be able to OWN your position, i.e. "Run Your World" Must enjoy answering the phones Must embrace a strong customer service ethic when interacting with participants and guests Must be creative Must be discreet and trustworthy Remain calm when facing stressful situations Must ask questions when you don't understand something Exemplary communication, analytical and problem-solving skills Knowledge of principles and practices of organization, planning, records management and general administration Ability to follow oral and written instructions Computer literacy with proficiency in Word, Excel & PowerPoint Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines Knowledge of the basic principles and practices of bookkeeping Ability to work well with all levels of internal management and staff, as well as outside clients, vendors and participants Ability to handle and/or assist with training of ancillary team members when necessary Ability to address all "issues" whether related to office or guests Experience with public presentations/face to face meetings Excellent time-management and organizational skills Must be one time, neat in appearance and friendly J-18808-Ljbffr