Job Member Services SkillBridge
wheels upAtlanta (GA)
About the role
Join Our Team at Wheels UpWheels Up is honored to participate in the DOD Skill Bridge program! The DOD Skill Bridge program is an excellent opportunity for current service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. Skill Bridge connects service members with industry partners in real-world job experiences. Successful completion of the Skill Bridge program at Wheels UP does not guarantee employment; however, Skill Bridge participants may become preferred candidates for future Member Services Representative positions. Wheels Up is looking for a world-class Member Services Representative Skill Bridge intern in Chamblee, GA to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings. This position is responsible for direct interaction with members to facilitate and manage the completion of each member's trip. This position is responsible for building relationships with members to anticipate their needs and manage accounts to ensure a seamless execution of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.
Responsibilities
Your Key Responsibilities:
(Essential Functions)Monitor daily flight activity of members to ensure complete accuracy. Facilitate smooth transition of flight briefings between all shift changes. Listen and engage with members in communication to build relationships and handle logistics of each reservation (land, air, catering, special requests)Account Management of Member Trip Profile
Qualifications: What You Bring to the Table: Education &
Certification Requirements:
Current Military Service Member Ability to work on site at our facility Chamblee, GA daily. Implement and Communicate plans to members (customers) to solve delays.2 5 years of experience is customer service role Must have strong written and verbal communication skills. Must be able to work both independently and in a team environment. Varying schedule for coverage of 8,760 hours Wheels Up Story Compensation This is an unpaid internship Salary for the duration of the Skilll Bridge opportunity is paid for by the military. Everyone is welcome here Each of us is unique, and that's what makes us amazing. We believe there's power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas. Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve. Need Accommodations? If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include "Accommodation Request" in the subject line so we can quickly address your needs. We look forward to learning more about you and how you can contribute to the Wheels Up journey!
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