Medical Receptionist- Chinese speaking

Job Summary: As a Medical Receptionist, you are responsible for welcoming patients to the practice and providing exceptional customer service throughout the visit.

Key Responsibilities: Warmly greet and direct patients, vendors, and visitors as they enter the practice. Schedule new appointments and coordinate follow-up appointments. Process insurance information to determine patient eligibility and collect copays accurately. Check-in patients upon arrival and assist with completion of paperwork when needed. Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate. Verify accuracy of patient information and make appropriate changes or updates in records. Conduct follow-up reminder calls to patients when needed. Answer phone calls and handle all inquiries in a prompt and professional manner. Help patients in distress by responding to emergencies. Handle sensitive and confidential patient data appropriately.

Qualifications: Bilingual in English and Chinese required. High school diploma or equivalent preferred. Excellent verbal, written, and interpersonal communication skills. Strong sense of accountability. Dedication to patient satisfaction and safety. Adaptability and flexibility able to work in different offices. Ability to work independently and in a team environment. Strong organizational skills with ability to manage competing priorities. EMR system familiarity preferred.