Supervisor, Care Management
scan health planBel Air (MD)
Supervisor, Care Management
Posted 3 days ago
scan health planBel Air (MD)
SENIORITY
Manager
About the role
Overview:
In this role you lead a multidisciplinary care management team to empower complex senior members to age in place. You'll oversee day-to-day operations, ensure regulatory and clinical compliance, and guide chronic disease management programs. You collaborate with multiple stakeholders, resolve escalated access issues, and coach staff to deliver compassionate, high-quality care. This remote, mission-driven position sits at the intersection of care delivery and operational excellence, enabling scalable impact for older adults. Compensation / Benefitsannual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year plus additional holidays 401(k) retirement plan with employer match Tuition reimbursement
Responsibilities:
- Oversee day-to-day operations, productivity, and quality of a multidisciplinary team
- Monitor regulatory and clinical compliance through reporting and audits
- Serve as subject matter expert for benefits/programs and complex access issues
- Maintain up-to-date policies, workflows, and training materials
- Provide coaching, performance feedback, and leadership development
- Lead team meetings, special projects, and documentation
- Utilize motivational interviewing to address member concerns and de-escalate conflicts
- Support technology and process improvements to streamline workflows
- Ensure adherence to quality, compliance, and regulatory standards
- Manage hiring, performance reviews, and corrective actions
- Actively support SCAN's vision and goals
- Other duties as assigned
Key requirements:
- Bachelor's Degree or equivalent experience 2+ years in managed care, healthcare, or case management 2+ years experience with seniors and remote work preferred
- Spanish speakers preferred
- Basic leadership, problem solving, and communication skills
- Bilingual ability strongly preferred
- Strong interpersonal, organizational, and critical thinking skills
- Ability to collaborate within multidisciplinary teams and maintain confidentiality
- Knowledge of medical terminology and CMS/DHCS regulations
- Understanding of local community resources for seniorscommunication skillsempathy and professionalismde-escalation and conflict resolutionCMS and DHCS regulations knowledgemotivational interviewingdata reporting and auditing
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