Customer Service Representative

Posted 6 days ago

maerskSouth Gate (CA)

Customer Service Representatives All Other Support Activities for Transportation

SENIORITY

Junior

SALARY

$21.00 - $22.00 per hour

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About the role

Customer Service Representative The Customer Service Representative is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues and update customers
Track, trace, enter and update shipments
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention
Perform other duties as assigned

Skills/Competencies:

Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and on-line tools
High energy with the ability to multitask
Excellent organizational skills with emphasis on detail

Company Benefits: Medical DentalVision 401k + Company Match Employee Assistance Program Paid Time OffFlexible Work Schedules (when possible) And more!

Pay Range: $21.00-22.00 per hour* Bonus eligible **The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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