Self Storage Manager

Job Description: Lead a High-Performing Self-Storage Facility Storage Partners is seeking an experienced Site Manager to take full ownership of the day-to-day performance of one of our self-storage facilities in Springfield, Virginia. This is not an entry-level management position. We are looking for someone with previous self-storage experience who understands the business—from driving occupancy and increasing revenue to collections, rate management, customer service, lien processing, and maintaining a first-class property. This position is ideal for someone who wants to take ownership of a facility and directly influence its growth, reputation, and financial success. As the Site Manager, you are responsible for the overall performance of the facility. You'll have the autonomy to run the site like it's your ownwhile working closely with ownership, who handles corporate functions such as budgeting, insurance, payroll, HR, and accounting. You'll have the authority to make day-to-day operational decisions while receiving the support and resources needed to be successful. If you take pride in delivering exceptional customer service, driving results, and maintaining a property that is always "show-ready," we'd love to meet you. What You'll Be Responsible For Sales & Revenue Drive occupancy through effective sales, lead conversion, and customer follow-up Maximize rental revenue through strategic pricing and rate management Execute customer rate increases in accordance with company guidelines Promote and sell retail merchandise and tenant protection plans Monitor performance indicators and identify opportunities to improve site performance Collections Manage delinquent accounts and collections Conduct lien processing and auctions in accordance with company policies and state regulations Minimize bad debt through proactive communication and follow-up Operations Ensure the facility maintains exceptional curb appeal and is clean, secure, organized, and always customer-ready Perform routine property inspections and proactively identify maintenance needs Coordinate repairs and oversee vendors to ensure work is completed to company standards Maintain inventory while ensuring company policies, lien laws, and operational procedures are consistently followed Respond to occasional after-hours facility emergencies as needed Customer Experience Deliver exceptional customer service from first inquiry through move-out Resolve customer concerns professionally and efficiently Build lasting relationshipsthat result in customer retention and referrals Leadership Lead and develop Assistant Managers and other site staff Set expectations, provide coaching, and hold team members accountable for performance Foster a positive, professional, and customer-focused culture Take ownership of the site's overall success, treating the business as if it were your own Communication Provide regular updates on site performance, operational issues, and opportunities for improvement Partner with ownership to implement initiatives that improve occupancy, revenue, and customer satisfaction