Operations Coordinator

What You’ll Do: Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and recommendations. Support the team growth efforts for Strategic Partners Team through posting talent attraction ads, calling agent talent, and scheduling appointments for the Team Operator. Create and own systems for maintaining integrity of the database, including holding agents accountable to activities. Own the agent onboarding process, including holding trainings in person and virtually. Follow the systems for our productivity rhythms to ensure agent productivity. Plan and execute events for clients that are done at a high level to drive business referrals. Ensure all team receipts are obtained and submitted to the finance team; when reports are generated, take ownership of finding opportunities to reduce expenses. Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. Keep the operator informed of any challenges that arise and bring potential solutions. Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond. Manage the listing launch and contract-to-close process for all transactions, including overseeing a virtual assistant that completes most of the process. Coordinate photography, staging, sign installation, and other listing launch functions. Act as the liaison between real estate agents, clients, attorneys, and mortgage brokers. Generate reviews from clients during and after the transaction. Skills and Character Necessary: Notice and take pride in the details Team player Proven ability to lead yourself and others with conviction Self-motivated Owning projects once asked to do them and following up with status updates Ability and desire to focus on one task for at least an hour during time blocks Positive and direct communication, both written and verbal Ability to problem solve and use critical thinking daily Have a “do whatever it takes” mentality Follow a current process as well as improving them and create new processes Learning-based and growth-minded Proactive vs. reactive Impeccably organized Knowledge of basic office suite software and calendaring systems Excellent time management skills Concerned about doing things the right way Calm and motivated under pressure Have patience with a high volume, detailed role Use social media for the benefit of the company as an ambassador Flexible Required Background: Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team 1+ years experience in an operations/administrative role; real estate industry experience is a plus; military experience is a plus Other Details: Compensation ranges from $50,000-55,000 per year, depending on experience, with potential for bonus opportunities We have a full-time, in-house work model with flexibility for an occasional evening or weekend We are excited to meet the person(s) who truly believe they could be a match for us at Strategic Partners Team!