Customer Service Supervisor

Posted 7 days ago

arsenaultPhoenix (AZ)

First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

About the job Customer Service Supervisor A well-established healthcare organization in Phoenix, AZ is now hiring for a full-time Customer Service Supervisor. In this role you would be responsible for the day-to-day operations of the Customer Service pod within the centralized scheduling center. Job Duties- Under the guidance of the Patient Navigator Manager, the Customer Service Supervisor is responsible for the day-to-day operations of the Customer Service pod within the centralized scheduling center. Responsibilities include direct supervision, scheduling, training, and motivating the Patient Advocates and Customer Service teams. Provides direction, guidance and mentors staff while monitoring staff progress and performance. Ensures compliance by implementing policies and procedures that align with best practice. Requirements- Two (2) years of experience in an office, hospitality, or customer service environment, basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed. Preferred - Preferred: Three (3) years of lead/management experience. Perks and Benefits: Medical, prescription drug, dental and vision Insurance Several life insurance plans Paid Time Off Wellness program Student Loan Repayment Program Mortgage Assistance Program (MAP) to assist first time homebuyers Retirement Programs Pet Insurance And MORE! Apply now to learn more about this amazing opportunity! #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.