Front Desk Attendant
mountainside fitnessPhoenix (AZ)
About the role
Join The Mountainside Fitness TeamWe're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit. Why Mountainside Fitness? We invest in our people. Here's what you can expect as part of the Mountainside family: Complimentary gym membership plus deep personal training discounts Onsite childcare bring your kids to work with you Consistent schedules that stay the same week to week no surprises Flexible pay for hourly employees access your earnings when you need them Real growth opportunities 100% of our General Managers were promoted from within
Key Responsibilities:
- Member & Guest Experience
- Warmly greet and check in Members and guests, creating a welcoming first impression
- Respond promptly and professionally to guest needs, requests, and concerns
- Communicate relevant guest information to the appropriate departments in a timely manner
- Provide basic equipment orientation and assistance to Members as needed
- Safety & Club Standards
- Uphold and enforce club safety policies to protect the well-being of all Members and guests
- Maintain a professional, conservative appearance in accordance with club dress policy
- Complete assigned cleaning tasks to help maintain a clean and safe environment
- Operations & Administration
- Operate standard office equipment including phones, computers, and copy machines
- Accurately perform basic math functions related to daily operations
- Complete tasks and assignments consistently and thoroughly, communicating any concerns to management
- QualificationsExperience & Skills
- Previous experience in customer service, front desk, or a related field preferred
- Strong interpersonal skills with the ability to build rapport with a diverse membership
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple tasks
- Problem-solving and conflict resolution skills
- Self-motivated and proactive takes initiative and seeks out additional duties
- Character & Reliability
- Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
- Communicates professionally with managers, co-workers, and Members
Ready to be the face of Mountainside? Apply today and start building your career with us.
Requirements
Physical Requirements:
- Must be at least 16 years or older.
- Must be able to lift a minimum of 30 lbs.
- CPR Certification required within 30 days of start date sponsored by Mountainside Fitness at no cost to you
- Must be able to maneuver throughout the club and equipment.
- Physical ability to complete assigned cleaning tasks.
Skills & Competencies:
Provide basic equipment assistance.
Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
Consistently complete simple mathematics functions.
Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
Possess problem solving and conflict resolution skills.
Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
Ability to communicate effectively with managers, co-workers, and members.
Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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