Customer Service Manager
alcar recoveryNatchez (MS)
About the role
Repossession Manager We are seeking an experienced and dependable Manager to lead daily repossession operations and oversee both field agents and office staff. This role is responsible for ensuring efficient workflows, maintaining compliance with all state laws and company policies, and promoting a professional and productive work environment.
Key Responsibilities:
Oversee day-to-day repossession operations and team performance Coordinate recovery assignments and manage employee scheduling Supervise, train, and coach field agents and office personnel Monitor performance metrics and ensure operational goals are met Handle escalated client and customer issues with professionalism Ensure accurate documentation, reporting, and compliance standards Reinforce safety protocols and industry best practices Maintain strong communication with clients to support recovery objectives
Qualifications:
Proven experience in the repossession or related industry Strong leadership and team management skills Ability to make sound decisions in high-pressure situations Excellent communication, organizational, and problem-solving abilities Working knowledge of compliance requirements and industry regulations
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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