Recreation Specialist II - Customer Service ($21.61/hour - $29.17/hour)

Posted 8 days ago

hayward area recreation park districtHayward (CA)

Recreation Workers All Other Amusement and Recreation Industries

SENIORITY

Mid

SALARY

$21.61 - $29.17 Hourly

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About the role

Recreation Specialist II - Customer Service Hayward Area Recreation District - Hayward, CA 94541

Overview: Salary Range $21.61 - $29.17 Hourly Level Experienced Position Type Hourly Category Recreation

Description: Do you believe exceptional customer service can make someone's entire day better? If you're energized by connecting people to opportunities, solving problems with patience and care, and serving a diverse community — we'd love to meet you. The Hayward Area Recreation and Park District (H.A.R.D.) is seeking multiple Recreation Specialist II professionals to join our Customer Service Team. In this role, you'll be the welcoming voice and face of our District — helping residents access parks, programs, and services that enrich their lives. About H.A.R.D. H.A.R.D. is an independent special use district serving over 309,000 residents across a 100-square-mile area that includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland, Fairview, and Hayward Acres. We proudly operate over 135 parks and facilities, providing programs and spaces that promote health, wellness, learning, and fun. Our mission is simple but powerful: to enrich the quality of life for our community. And our Customer Service Team plays a vital role in making that mission happen every single day.

What You'll Do: As a Recreation Specialist II, you will:

Deliver warm, professional, solution-focused customer service to instructors, volunteers, and community members
Serve as a knowledgeable resource for programs, permits, registrations, and District services
Manage daily clerical operations with accuracy and attention to detail
Collect and maintain data and statistics for reporting purposes
Respond thoughtfully and efficiently to inquiries from outside agencies and the public
Balance multiple priorities while maintaining composure and professionalism

Every interaction is an opportunity to build trust and strengthen community relationships.

Who You Are: You thrive in a fast-paced, people-focused environment and bring:

A genuine passion for helping others
Strong organizational skills and attention to detail
The ability to multitask and pivot smoothly throughout the day
Confidence working independently and collaboratively
Prior experience in customer service and/or clerical support
Bilingual proficiency in English and Spanish (highly desired) — the ability to clearly speak and write in both languages is a tremendous asset in serving our diverse community

You understand that customer service isn't just answering questions — it's creating positive experiences. If you're ready to make a meaningful impact in a role where service truly matters, we invite you to apply and help us continue building a welcoming, connected, and vibrant community. Here are additional details about the positions: Available positions: 2Hourly Rate: $21.61/hour - $29.17/hour

Work Location: Multiple locations across the District

Work Schedule: Up to 20-hours/week, Mondays – Fridays

Typical Work Hours: Between the hours of 9:00AM – 5:00PMPart-Time, Year-round, Hourly, Non-Exempt Position

Anticipated Start Date: ASAPHours not to exceed 960 hours per fiscal year. (July 1 – June 30)

Applications will be reviewed as they are received. This posting may close at any time.

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