Customer Service Research Rep
ebs recruitersSt Louis (MO)
About the role
Investigator Position This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.
Key Responsibilities:
- Technical Onboarding & Research
- Conduct in-depth research for new and existing customer account setups
- Ensure all technical specifications are accurate and properly configured
- Financial Precision
- Manage and audit pricing concessions
- Maintain strict billing accuracy—small errors have big impacts
- System Integration (CRM & ERP)
- Maintain data integrity across CRM and ERP systems
- Ensure alignment between customer-facing requests and backend configurations
- Workflow Agility
- Transition quickly between technical audits and customer inquiries
- Thrive in a fast-paced, high-demand environment
- Information Retention
- Track detailed account nuances and configurations with strong memory recall
Requirements:
- 5 years of experience in a technical customer service, research, or account management role
- Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
- Proactive, solution-oriented mindset with a strong "get-it-done" approach
- Exceptional attention to detail with the ability to identify errors and inconsistencies
- Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
- Proven reliability with a strong sense of ownership and follow-through
- Strong analytical and problem-solving skills with a research-driven mindset
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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