Technical/Desktop Support Analyst

Posted yesterday

integrated resourcesMinneapolis (MN)

Computer User Support SpecialistsComputer Facilities Management Services

SENIORITY

Junior

About the role

Technical/Desktop Support AnalystIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionWe have similar openings in multiple locations, if you are interested feel free to apply.Excellent verbal communications skills • Windows 7 and office 2010 • Outlook • Mobile handheld Devices: iPhone, iPhone, Android, etc.Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval;Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues;Recommend current supported software apps & hardware appropriate to best meet requirements;Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;Assist with testing of new or upgraded PC software & hardware releases as requested.Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;Work logically under pressure, can work in a changing environment & deal successfully with stressful :BACHELOR DEGREE REQUIRED. MUST HAVE A DEGREE AND MINIMUM 1 YEAR RECENT HELP DESK EXPERIENCE. This is a help desk phone support position.1-3 years exp in a Support Center or Call Center environment;2-4 years exp in an IT Support env.;Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE trackExperience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs.

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