Customer Support Specialist

Posted 2 days ago

teslaHayward (CA)

Customer Service Representatives Passenger Car Leasing

SENIORITY

Junior

SALARY

$20.80 - $40.80/hour

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About the role

Customer Support Specialist As a Customer Support Specialist you will help service Tesla's North American portfolio of leases and loans. Along with acting as a primary point of contact for customers, you will also collaborate with internal and external Tesla teams to resolve any questions or concerns the customer may have. The right person for this job will be detailed-oriented, extremely organized, and have the ability to work in a dynamic, fast paced environment. A successful candidate will be ready to take on more responsibilities related to operational efficiency and project management. Communication skills are key in this role as you will be working with customers over the phone and via email.

Responsibilities:

Field and complete requests for contract modifications related to buyout requests, and transfers for growing customer base
Provide financial services customer support via phone and email channels related to various account management functions
Proactively contact customers through outbound phone calls
Problem solve customer escalations by collaborating with internal teams and external teams
Ability to navigate and manage workload using multiple systems
Exercise independent judgement to problem solve complex customer issues
Collaborate with Tesla teammates to solve customer issues and provide excellent customer service

Requirements:

4 years or more of customer experience dealing with high volume
Proficient with Excel and Microsoft applications
Experience within Financial Servicing Role
Customer service experience

Compensation & Benefits: Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation $20.80 - $40.80/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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