Customer Service Representative / Customer Care Agent

Posted 9 days ago

innosourceSt Albans (WV)

Customer Service Representatives Electric Power Distribution

SENIORITY

Junior

SALARY

$18.00/hour

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About the role

Customer Service Representative / Customer Care AgentSt Albans, West Virginia On-Site $18.00/hour Description Your Next Great Opportunity Awaits at AEP!In partnership with InnoSource, AEP—parent company of Kentucky Power and Appalachian Power, serving customers in Kentucky, Tennessee, Virginia, and West Virginia—is offering a career that allows your passion for helping others to thrive. Why AEP is the Perfect Place for You: Comprehensive Training: We're committed to your success. Our thorough training program ensures you'll feel confident and supported as you step into your role. Career Growth: Enjoy continuous pay raises and numerous opportunities for advancement. Your growth is our priority!

Key Responsibilities: Your Role and Impact: As a Customer Service Representative, you'll be the friendly and empathic voice on the other end of the line, making a real difference in the lives of our customers. Whether they're inquiring about their electric service, billing, or experiencing a power outage, you'll be there to provide answers, support, and peace of mind. This Role is Tailor-Made for You if: You have a genuine passion for helping others and turning challenges into opportunities. You're a great communicator who can connect with people and make them feel heard and valued. You demonstrate innovative thinking and proactively seek clarification to ensure a comprehensive understanding of complex issues. You're tech-savvy, quick to learn, and eager to bring your best every day. You want to be part of a company that not only offers a job but invests in your future.

Education and Experience: Customer Service Representative / Customer Care Agent

What You Bring to the Table:

A high school diploma or GED.At least 2 years of experience in a customer service role that required problem-solving and effective communication.
Previous experience working from a computer full-time
Ability to meet the requirement of working various shifts, including some weekends and occasional overtime—because helping our customers comes first.
Residency within the state of West Virginia.
Benefits & PayHere's What You'll Enjoy as Part of Our Team:

Starting Pay: $18.00/hour—a competitive wage to start your rewarding journey with us. Consistent Raises: After 6 months: $18.50/hourAfter 1 year: $19.00/hourAfter 2 years: $20.00/hourAfter 3 years: $20.50/hour

Immediate Benefits: Health insurance, life insurance, and dental reimbursement from day one. Long-Term Perks: Enjoy paid holidays, vacation days, comprehensive medical, dental, and vision benefits, 401(k) and retirement plan, and more. Invest in Your Future: Tuition reimbursement and training programs to help you achieve your career goals. A Personal Touch: We even offer pet insurance because we know your furry friends are family too. A Welcoming Work Culture: Join a supportive team where collaboration is key, and casual dress—yes, jeans!—is the norm. Ready to Take the Next Step? This is more than just a job—it's a chance to build a career with a company that cares about you. If you're looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you. Apply today and let's power a brighter future together!

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