CARWASH 7016 - CUSTOMER SERVICE ASSOCIATE - WATSON

GATE Express Wash Associate The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Addresses all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary Hair must be clean and cut in a becoming style; management has final approval Attend all required training, safety courses, office and departmental meetings Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment Safely and properly handle chemicals Become proficient on all appropriate equipment and safety features Maintain and contribute to a positive and supportive team environment Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash Guide guests using distinctive and clear hand signals in accordance to established procedures Review the loading sign directions with every guest and give the guest a "thumbs up" when their vehicle is placed and ready to start the wash process Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues Perform vehicle detailing services as trained and directed Operate Express Wash kiosks, credit card machines, and POSLearn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary May involve some exposure to automobile vapors and other automobile fluids/chemicals. PPE will be provided The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.