Client Services Manager

Qualifications: For Client Services Manager (csm)High integrity Positive attitude Excellent communication skills Solution-oriented Eager / Competitive Ability to thrive and collaborate in a fast-paced environment Bachelor's Degree, preferred Primary Duties And Responsibilities-Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs-Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates-Responsible for on-call duties during non-business hours and weekends as needed. Matches and evaluates candidate skills to client and consumer needs through screening and interviewing-Completes necessary reference checks on candidate’s background and work experience Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts-Negotiates salary, terms and conditions of employment with candidates-Schedules direct care workers and field staff for initial placement and ongoing assignments Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate-Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities-Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance-Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record-Incorporates direct care worker and field staff retention strategy into daily routine Responsible for learning all functionalities and operations of the branch office-Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads-Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines-Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws-Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

Benefits: Health Insurance Packages Paid Time Off 401KSchedule Monday to Friday Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)Additional Compensation Weekly Commission Weekly On-Call Pay Bonuses