Remote Retention & Service Specialist
directvJacksonville (FL)
About the role
DIRECTV is seeking a Customer Service Representative focused on retention to support customers remotely. You will handle calls, use company systems, and apply sales expertise to align services with customer needs while resolving issues.
The role requires 6 months to 1 year in customer service, comfort with Windows, a quiet home office, and reliable internet. The position offers a base hourly wage with potential bonuses and comprehensive benefits.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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