Customer Service Representative

Job Description:We are seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability.What You’ll DoRespond promptly, courteously, and knowledgeably to technical support inquiriesProvide top-tier support to all customers with a goal of first call resolutionEducate customers on system installation/use, and assist in troubleshootingUtilize prior customer support experience to enable customer success and happinessUse problem-solving skills to solve customer issues and address concernsOutbound calls to current customers to address issues, when neededWhat You’ll NeedProven success in a phone-based customer service or call center positionAbility to understand and determine root causes to customer issuesComfort with technology and ability to provide technical assistance for consumer electronicsProven record of outstanding attendance and timeliness in a structured environmentStrong work ethic and the drive to contribute to company goalsClear and effective phone communication skills to ensure all customer issues are resolvedAbility to work independently and in a team settingAbility to prioritize in a fast-paced environment and excellent time management skillsPositive, can-do attitude and eager for continuous improvementStrong commitment to customer happiness and satisfaction.