Results-Driven Collections Specialist (Contact Center)

Posted 2 days ago

valor intelligent processingDallas (TX)

Bill and Account Collectors Collection Agencies

SENIORITY

Junior

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About the role

MCI is seeking a Collections Representative to contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering strong customer service. The role emphasizes compliance with debt collection laws, professionalism under pressure, and the potential to leverage bilingual skills (English and Spanish) in a dynamic BPO environment in the Dallas area.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.