Professional Services Engineer III - Remote
logicallyDublin (OH)
About the role
Professional Services Engineer IIIThe Professional Services Engineer III will proactively plan, scope, oversee, coordinate, track, and execute assigned project tasks. Acting as a liaison between sales, project management, and service delivery, this role involves working directly with customers to understand their needs, devise solutions, and help them achieve their goals using Logically's product portfolio. Additionally, this role will provide valuable feedback to internal engineering teams based on field experience gathered through customer engagements and implementations. The Professional Services Engineer III will participate in pre-sales product demonstrations, assist in project scoping, and contribute to proposal development. This position will also serve as an escalation point within the Professional Services team and will play a critical role in estimating and gathering requirements for, and completing of, ongoing projects.
Job Duties & Responsibilities:
- Serve as an escalation point for the Professional and Service Delivery Teams
- Provide best in class customer service to Logically's customer base
- Adhere to Logically Core values while following best practices and operational procedures
- Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
- Support internal departments on quoting and scoping of SoWsLead technical conversations with customers, partners, and internal teams to clarify and assess all aspects of an engagement
- Play a lead role in scoping customer meetings and developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements
- Perform project risk analysis based on technical elements and implement mitigations plans
- Develop and improve project related documents with any required technical architecture diagrams
- Perform deployment, configuration, testing and troubleshooting of Logically solutions in the customer environment
- Complete installation and configuration of Logically solutions in the customer environment
- Provide technical training sessions and demos remotely and/or on-site depending on customer engagement
- Deliver documentation for implementation, guides, maintenance, etc relevant to the customer requirements
- Work closely with Sales, Project, and Service Delivery teams to ensure successful completion of projects
- Communicate opportunities to the customer project and account team
- Document and implement improvements for Professional Services engagement processes
- Support and assist other departments with technical escalations and service tickets as directed by PS Leadership
Partner with Sales and Solutions Architecture teams during discovery, assessment, and solution design engagements.
Participate in customer discovery workshops to identify business, operational, and technical requirements.
Develop technical recommendations, solution designs, Statements of Work, project assumptions, and implementation approaches for customer engagements.
Provide technical validation, effort estimation, and risk assessment for complex infrastructure, cloud, networking, and cybersecurity projects.
Present proposed solutions and implementation strategies to customer stakeholders, including executive and technical audiences.
Design and implement Microsoft Azure, Microsoft 365, Entra ID, Intune, and hybrid cloud solutions.
Lead cloud migration initiatives including infrastructure modernization, Microsoft 365 migrations, identity modernization, and server-to-cloud transitions.
Implement modern endpoint management solutions utilizing Microsoft Intune, Autopilot, Conditional Access, and Zero Trust security principles.
Evaluate customer environments and provide recommendations aligned with Microsoft best practices, security frameworks, and cloud adoption methodologies.
Serve as a technical mentor to junior and mid-level engineers through project guidance, design reviews, and knowledge sharing.
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field preferred.
- Hands-on experience with Windows Server, Active Directory, Microsoft Exchange, Microsoft 365, Entra ID, Azure, Hyper-V, virtualization platforms, endpoint management technologies, Connect
- Wise, networking platforms, and cybersecurity solutions. Extensive experience with server, cloud, and network architecture and deployment.10+ years of IT administration and/or technical support experience, or equivalent.
- Effective communication skills, with the ability to interact with customers and various levels of management both verbally and in writing.
- Strong business acumen, with the capability to translate business requirements into appropriate solutions.
- Excellent listening skills, with the ability to handle difficult conversations and communicate complex technical concepts clearly.
- Ability to build and maintain relationships based on trust, facilitating collaboration and cooperation among team members and stakeholders.
- Proven ability to manage multiple projects in a fast-paced environment, demonstrating a team player mentality and a willingness to share knowledge.
- Demonstrated capacity to communicate clearly about complex technical, architectural, and organizational problems and propose iterative solutions.
- Strong problem-solving skills with a persistent approach to generating and selecting optimal solutions.
- Ability to remain flexible and calm under pressure while managing multiple priorities.
- Proven experience in a team environment, showcasing leadership, presentation, planning, and communication skills.
- Demonstrated experience designing and implementing Azure, Microsoft 365, Intune, and hybrid cloud solutions.
- Experience conducting discovery sessions, solution design workshops, and technical presales engagements.
- Strong understanding of identity and access management concepts including Entra ID, Conditional Access, multifactor authentication, and Zero Trust security architectures.
- Experience supporting infrastructure modernization, cloud migration, and digital transformation initiatives.
- Familiarity with cybersecurity frameworks such as NIST, CIS Controls, CMMC, and Microsoft Security best practices.
Preferred Certifications:
- Microsoft Certified: Azure Administrator AssociateMicrosoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Endpoint Administrator AssociateMicrosoft Certified: Cybersecurity Architect ExpertCisco Certified Network Associate (CCNA) or CCNPAWS Solutions Architect Associate or Professional
- Fortinet NSE CertificationsCISSP or equivalent security certification
- Relevant governance, risk, compliance, or cybersecurity framework certifications
Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.
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