Outbound Call Center Client Care Representative HVACPlumbing

Posted 4 days ago

one hour heating air conditioning of san diego caSan Diego (CA)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$22 - $27 per hour

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About the role

Benefits:

Dental and Vision Insurance 100% PAID Health Insurance 401(k) matching
Bonus based on performance
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Join Our Growing San Diego Team Today!
Do you value professionalism and punctuality? Are you looking for an opportunity to rapidly grow with a company? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.

JOB SUMMARYAre you a master on the phone? We are looking for an Inside Sales Coordinator and Marketing Specialist for a local HVAC company to act as a communication point for emergency and non-emergency calls, use client databases for outbound phone, mail, text, and email campaigns, and ensure all customers are taken care of. This position requires a high volume of outbound calls each day. Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator, have phone sales experience, and is able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Compensation: Competitive compensation based on experience and performance

Overtime PayPaid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary 401K with Company Matching!100% Paid Health Insurance

Compensation: $22 - $27 per hour plus Bonuses

Perks:

Growth & Advancement Opportunities
On-site Gym and Shower Access
Employee Discounts on services such as discounted Mortgage RatesJOB DUTIESFollow up on sales leads and lists, outstanding proposals and repair quotes
Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
Sell, renew, and expand renewable service agreements, to both new and existing customers
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client's convenience as necessary
Strictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issuesMINIMUM REQUIREMENTSOutbound Lead Calling Experience Required
High school diploma or equivalent required
Must have good computer software skills
Fast typing with experience in data entry
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

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