Regional Information Technology Manager

About usGate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.Job SummaryThe Regional Head IT Business Engagement position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement position serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationshipAnnual Hiring Range/Hourly Rate:$175,000-$185,000/Per YearThis position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.BenefitsPaid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramEmployee DiscountsMain Duties and Responsibilities:Responsible for managing the Regional IT team to:Ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers;Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.Act as key escalation point between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed. Ensure solution compatibility with company standards.Collaborates with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as in the budget planning.Creates a shared vision for solutions, facilitate decision-making, and identify new opportunities. Understand and communicates IT service levels and priorities to the business.Develops and implements a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT-related topics.Ensures thorough analysis of business requirements to recommend solutions meeting business needs. Collaborates with architecture, design, and operations teams to ensure solution compatibility with company standards.Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems.Balance service costs with business demands when handling new requirements.Qualifications:EducationBachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experiencePreferred: Master’s degree in IT Management, Business Administration, or Digital TransformationWork ExperienceAt least 10 years of experience in IT and business-facing technology rolesAt least 10 of leadership experience, including managing regional or multi-country IT teamsProven experience defining and executing regional IT strategies and roadmaps aligned with global IT directionStrong background in regional IT service delivery and operations, including infrastructure, applications, and supportDemonstrated ability to operate in complex, multinational environments and partner with senior business leadershipExperience managing IT budgets, vendor relationships, and service performanceTechnical / Language SkillsBroad understanding of enterprise IT services, including applications, infrastructure, workplace, and operationsSolid knowledge of IT service management (ITIL) and service delivery modelsUnderstanding of technology roadmapping, portfolio management, and demand prioritizationFamiliarity with digital transformation topics (including automation and AI) as enablers within business solutionsCertifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred)Excellent English skills; additional major languages are an advantageCore Competencies RequiredStrategic & Business-Oriented Thinking: Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.IT Leadership & Accountability: Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.People Leadership & Talent Development: Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.Stakeholder & Relationship Management: Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business.Execution & Operational Discipline: Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands. Gategroup Competencies Required to be Successful in the Job:Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.