Customer Service Representative

SHIFT: Monday-Friday, 7am-4:30pmPRIMARY FUNCTION:The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES: Develop and maintain relationships with customersObtain and upkeep driver and company productivity goals are being metReview a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucksAbility to maintain assigned territory of customersMaintain and log pre-booked freight that cannot be immediately assignedContact new and existing customers to solicit additional freight, as necessary to load trucks within the designated areaResearch and resolve customer inquiries and problemEffectively communicate with customers, sales, fleet managers, and other internal personnelParticipate in total quality management and process improvement teamsUtilize web-based technology to gather and track operation dataEnter customer data and shipping instructions into a computer databaseMINIMUM QUALIFICATIONS/EXPERIENCE:Four-year degree, preferably in Transportation and LogisticsTransportation, trucking or load planning experience REQUIREDFluent in keyboard proficiency and 10-keyAbility to plan, organize, be attentive to detail and possess a strong problem-solving skillStrong customer solicitation skillsExcellent interpersonal skillsAbility to function in a fast-paced work environment and tolerate stressAbility to write routine reports and correspondencePHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Must be able to sit and use a telephone and computer simultaneously for extended periods of timeMust be able to speak and hear clearly in a high volume telephone environment