Collections Specialist, Office of the Bursar - UT Chattanooga

Posted 6 days ago

university of tennessee at martinChattanooga (TN)

Bill and Account Collectors Colleges, Universities, and Professional Schools

SENIORITY

Senior

SALARY

$45,000 - $48,000

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About the role

Collections Specialist The Collections Specialist is responsible for all university bad debt collections which include Perkins loans, Student and Staff account receivables, returned checks and other university department requests.

Responsibilities:

Responsible for all aspects of bad debt collections for the University, both written and verbal, including counseling students and loan borrowers to resolve their outstanding debts.
Makes payment arrangements for employees with outstanding balances prior to payroll deduction
Responsible for making payment arrangements with debtors to avoid further collection action
Assists with reviewing bankruptcies, documents, and any other request from the university general counsel for any subpoenas, garnishments or legal request
Follows up with consolidation request for all student loan borrowers
Assists with processing paperwork for loans as required by the Federal Government
Responsible for referring non-collected accounts to various outside Collection agencies, including monitoring collection reports, payments, and the explanation of debts referred
Serves as the primary contact for our third-party collection vendors
Provides backup for the Assistant Bursar/Loans in receipting loan payments, assisting borrowers with their student loan consolidation, entrance, and exit interview paperwork.
Reviews holds for off-boarding employees and updates the Bursar prior to submission
Prepares accounts during fiscal year end for write off request and approval
Ensures accounts are monitored, returned, and documented prior to write off request
Enters, balances, and reconciles write-off accounts in BANNER Student information system after approval
Monitors write-offs and holds as they are paid
Assists with all aspects of student fees during peak periods in the Bursar's office
Knowledge, Skills, and Abilities
Must be familiar with policies for student loans, student fees, and installment plans
Must have good organizational and computer skills, the ability to multi-task, and be able to work well with the public and other team members
Strong written and verbal communication skills, including phone etiquette are required
Application ReviewReview of applications will begin October 5, 2026 and will continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications: Minimum: Requires a high school diploma; 2 years of experience in collections within a college or an office setting handling multiple-job tasks; or an equivalent combination of education, training, and experience.

Preferred: Bachelor's degree in a relevant field; 2 years in collections or collecting bad debt and 1-2 years working in higher education is preferred.

Work Location: University of Tennessee Chattanooga, TN CampusThis is a fully on-site position

Compensation and Benefits: UT Market Range: MR06Anticipated hiring salary: $45,000 - $48,000 Find more information on the UT Market Range structure Find more information on UT Benefits

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