TMS Coordinator

Key Responsibilities: Coordinate all aspects of TMS treatment scheduling and patient appointments. Verify insurance benefits and obtain prior authorizations for TMS services. Educate patients on the TMS treatment process and answer general questions. Maintain accurate patient records and documentation in the electronic health record (EHR).Communicate with providers, clinical staff, and patients regarding treatment plans and scheduling changes. Monitor treatment progress and ensure completion of required documentation. Track authorizations, treatment sessions, and patient outcomes. Assist with reporting, compliance, and quality assurance activities. Maintain confidentiality and comply with HIPAA and organizational policies. Provide exceptional customer service to patients and families throughout the treatment process.

Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration or a related field preferred. Previous experience in a mental health, medical office, or healthcare setting preferred. Experience with insurance verification and prior authorizations is preferred. Knowledge of Transcranial Magnetic Stimulation (TMS) or willingness to learn. Strong organizational, communication, and multitasking skills. Proficiency with electronic health records (EHR) and Microsoft Office. Ability to work independently while collaborating effectively with a multidisciplinary team.

Preferred Skills: Excellent interpersonal and customer service skills. Strong attention to detail and problem-solving abilities. Ability to manage multiple priorities in a fast-paced clinical environment. Compassionate, patient-focused approach to care.