Care Advisor - 255190

Job description:Title - Care AdvisorDirect hire opportunity with a growing organizationFully onsite opportunity - Downtown Dallas Texas 75201Pay rate - 20 to 25 an hour (determined by highest level education, healthcare experience, customer service experience and total number of years of work experience)Monthly bonuses offered based on performance ($700-$1200 per month) after trainingParking - we offer $150 parking stipend monthlyStart date - 9/21 (no time off allowed in the first 6 weeks of training)Shift - Monday to Friday, 8 hour shift within their hours of operation*Must be available to work any shift between 7am to 8pm*Training hours are generally 8:30 a.m. to 5:30 p.m., Monday to Friday for the first 6 weeks of trainingAfter 9 months you would have the opportunity to work remotely one day a week! If you hit your metrics for three consecutive months, you can work from home 2 days a weekAbout the company:By curating a Network of Excellence composed of the nation's top specialists for surgery, cancer care, infusions and more, we deliver excellent care with significant cost savings to employers and their workforces. We also pair members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. We are trusted by the nation's largest employers to deliver care to more than 6 million members across the country.As a Care Advisor you would help create a concierge-level experience for members by navigating them through the surgical continuum. You would play a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of the role is engaging and selling the value of our service to every member. Responsibilities include answering questions, education on the surgery process, incentives for participation, and helping with provider selection along with coordination with physician offices. Successful Care Advisors will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. High energy, an empathetic approach, and passion for providing top-tier customer service are necessary! Must have the ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers a rewarding opportunity to positively impact the lives of our members and their families.Responsibilities:Assist members with finding a provider in network for surgeriesAssist with scheduling proceduresHandle inbound and outbound callsSend referralsConfirm appointments with patients and provider officesTaking information from members and logging this correctly into the CRM systemAssist with booking travelCoordinate follow up appointmentsCall provider offices to request medical recordsQualifications:Bachelor's or Associate's Degree requiredExceptional customer service skillsAbility to commute to and work in the Dallas office dailyAbility to work in a fast paced environmentEmpatheticPreferred Qualifications:Healthcare experienceBenefits offered:Medical, Dental and Vision insuranceVoluntary BenefitsLife, AD&D and Disability Insurance16 days of PTO in your first full year of employmentHSA401kYou have 30 days from your hire date to enroll. Your benefits begin on the first day of the month following 30 days of employment