Warehouse and Customer Support Representative

Assist in day-to-day functioning of branch. Greet customers warmly and ascertain reason for visiting. Build relationships with contractors. Answer all calls to Branch promptly and assist accordingly. Direct customers to the appropriate team member. Use telephones to reach out to customers and verify order and account information. Resolve customer complaints via phone, email, mail, or social media. Advise on branch information, i.e., hours, location, etc. Work with Operations Manager to ensure proper customer service is being delivered. Assist with placement of orders, refunds, or exchanges.RequirementsMinimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment. Detail oriented and self-starter. Ability to maintain a professional work environment at all times. Excellent interpersonal communication skills. High school diploma, general education degree or equivalent. Ability to flex into the Warehouse as needed by Operations Team. Knowledge of relevant computer applications, i.e., Outlook, Excel, etc. Forklift experience a plus. Building and product knowledge a plus.Core CompetenciesDemonstrates strong customer service skills and the ability to build relationships with clients and contractors. Proficient in operations support, with a focus on detail orientation and effective communication. Highest-signal resume keywords Customer Service Support Interpersonal Communication Skills Operations Support Experience Detail Oriented Forklift Experience ATS Optimization Keywords Hard Skills Order Placement Refund Processing Exchange Processing Building Knowledge Product Knowledge Soft Skills Self-Starter Professionalism Industry Keywords Sales Environment Retail Environment Distribution Environment Tools & Technologies Outlook Excel