Member Services Specialist
virtual vocationsNew York (NY)
About the role
Passionate about health and wellness, the full-time remote Member Services Specialist will assist members with order inquiries, troubleshoot technical issues, and promote membership benefits to enhance customer satisfaction and retention.
Key responsibilities:
Provide excellent customer support via chat, phone, text, and email channels
Address member questions and concerns, including shipping inquiries, account updates, and cancellation requests
Educate shoppers on Thrive Market membership benefits and identify cross-sell opportunitiesRequired qualificationsStrong passion for health and wellness aligned with Thrive Market's mission
Proficiency in Google Apps and experience with Customer Relationship Management (CRM) tools
Ability to assist members across all communication channels for an 8-hour workday
Excellent written and verbal communication skills
Call center experience is helpful but not required
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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